Road Map — How Treatment Works at CityDent Istanbul
From your first message to the final appointment, every stage at CityDent Istanbul follows the same documented sequence. This page sets out what happens at each step, what is written down, and what you are committed to at any given point — which, before treatment begins, is nothing.
Six Commitments That Shape Every Treatment
These are not promotional statements. Each one describes a procedure that applies to every patient at CityDent Istanbul, local or international, from the first consultation onwards.
Free Consultation & Diagnostics
Clinical examination, panoramic X-rays and 3D tomography are provided without charge. You receive a written treatment plan and decide afterwards whether to proceed — no prior commitment is required.
Written Treatment Plan First
Before any procedure begins, you receive a written plan setting out the procedures, materials, timeline and estimated costs, prepared by a dentist within our clinical team rather than a sales adviser.
Transparent Treatment Rules
Costs may change only when a clinically confirmed need arises, and any such change is documented and approved before treatment continues. Nothing is added to your plan without your knowledge.
One Integrated Clinical Centre
CityDent operates within a single 1,000 m² facility combining implant surgery, prosthetic rehabilitation and an in-house dental laboratory with digital CAD/CAM production — all under one roof in central Istanbul.
Verified Materials, Open Doors
All implant systems and restorative materials comply with CE standards and come from internationally recognised manufacturers. You may request material documentation and ask to see the sterilisation and laboratory areas.
Patient Rights & Resolution Support
When treatment begins, a dedicated Patient Rights Representative contacts you via WhatsApp to support communication and address concerns. Written warranty terms are issued for eligible treatments.
Your Treatment Journey, Stage by Stage
Five stages, in the order you will experience them. Most international patients complete stages one and two before ever booking a flight.
Before You Travel — Preliminary Assessment
You can contact our team by WhatsApp, phone or email before travelling to Istanbul. Based on your X-rays, dental records and photographs, we discuss preliminary treatment options and estimated timelines in advance.
Our coordinators explain the likely treatment stages, expected duration and the practical planning involved. These evaluations are genuinely preliminary: final clinical decisions are made only after an in-person examination. The purpose of this stage is that you travel informed rather than travel hopeful.
First Visit — Examination and Diagnostics
Clinical examination, panoramic X-rays and 3D tomography are carried out free of charge at our clinic in Istanbul. During this visit our team performs a full clinical assessment, including digital imaging and — where relevant — implant evaluation, before any procedure is considered.
No deposit or advance payment is requested at this stage, and there is no obligation to proceed. Patients are free to review the information and decide later, including after leaving the clinic. If you decide against treatment, you leave without paying anything. See dental care Istanbul for a full service overview.
Written Plan and Transparent Costs
You receive a written treatment plan detailing the materials to be used, the treatment stages, the estimated duration and the costs. Material brands are specified by name — not described in general terms.
Treatment costs cannot change without clinical justification and your approval. If additional procedures become necessary during treatment, they are discussed and documented before work continues. This is what prevents the unexpected price revisions that patients most often report from dental travel. Standard payment options include credit card and international bank transfer.
Treatment — Surgery, Prosthetics and Laboratory
Implant surgery, prosthetic rehabilitation and laboratory production are coordinated within the same institutional structure. Surgical planning, prosthetic design and in-house production operate as a single clinical process rather than as separate suppliers.
In implant cases, the surgeon who placed the implant opens the first prosthetic appointment, which keeps surgical accountability intact through the restoration phase. Restorations are produced in our own dental laboratory using digital CAD/CAM systems, which shortens revision cycles when an adjustment is needed.
After Treatment — Follow-Up and Guarantee
Your Patient Rights Representative remains your point of contact after treatment. Written warranty terms are provided for eligible treatments, and follow-up questions are answered by the clinical team rather than routed through a call centre.
Aftercare instructions are provided in writing for each treatment type, and remote follow-up continues once you have returned home. Full terms are set out on the CityDent guarantee programme page.
What Does Not Change, Whoever You Are
Four rules apply identically to every patient at CityDent Istanbul. They do not vary by nationality, treatment size or where the patient is travelling from.
- No payment before a written plan exists Examination, imaging and planning precede any financial commitment. A patient who has not received a written plan has not been asked for money.
- No price change without clinical justification Additional procedures are documented and approved before treatment continues. A revised cost is never presented as a completed fact.
- Identical standards for local and international patients There is no separate protocol, reduced documentation or shortened follow-up for patients travelling from abroad.
- Clinical timelines follow biology, not travel schedules Healing periods and prosthetic production stages set the treatment timeline. Where a case cannot be completed safely in one visit, we say so before you travel.
Why This Pathway Is Possible
A documented pathway only works if one organisation controls every stage of it. CityDent has operated continuously in central Istanbul since 2004 as a fully licensed dental clinic, and remains a single-centre practice by choice.
Although CityDent was among the early clinics in Turkey to treat international patients, the model is built on clinical practice rather than tourism packages. Implant surgery, prosthetic rehabilitation and laboratory production are coordinated within the same institutional structure, which is what allows surgical planning, prosthetic design and production to function as one process instead of a chain of handovers.
More than 60 professionals work within the organisation, and the average tenure of our dentists exceeds nine years — a level of retention that keeps treatment protocols consistent from one case to the next. Located in central Istanbul near Taksim, the clinic offers straightforward access to metro lines, airport transport and nearby hotels. Read more about the clinic, our clinical technology, or our dentists.
Frequently Asked Questions
Do I have to pay anything for the first examination?
No. Clinical examination, panoramic X-rays and 3D tomography are provided free of charge at CityDent Istanbul. No deposit or advance payment is requested, and you may leave without paying anything if you decide not to proceed with treatment.
Can I get a treatment plan before travelling to Istanbul?
Yes. If you send your X-rays, dental records and photographs by WhatsApp or email, our team can discuss preliminary treatment options and estimated timelines in advance. These evaluations are preliminary — final clinical decisions are made only after an in-person examination at the clinic.
Can the cost change after treatment has started?
Only when a clinically confirmed need arises, and only after it has been documented and approved by you. Additional procedures are discussed and recorded in writing before treatment continues, which is what prevents unexpected price revisions mid-treatment.
Who do I contact if something goes wrong during treatment?
When treatment begins you are assigned a dedicated Patient Rights Representative who contacts you via WhatsApp. This role exists to support communication between you and the clinical departments and to resolve concerns, and it remains your point of contact after treatment is complete.
Are the implants and materials certified?
All implant systems and restorative materials used at CityDent comply with CE standards and are sourced from internationally recognised manufacturers. Patients may request material documentation and ask to be accompanied through the sterilisation and laboratory areas.
Is my treatment guaranteed?
Written warranty terms are provided for eligible treatments, covering surgical and prosthetic phases. The full conditions are set out on the CityDent guarantee programme page, and the terms applying to your specific case are issued in writing with your treatment plan.